Privacy Policy
MattressProtector.Company ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at mattressprotector.company.
1. Information We Collect
We may collect information about you in the following ways:
- Log and usage data: IP addresses, browser type, pages visited, time and date of visit, and referring URLs, collected automatically via server logs and analytics tools.
- Cookies and tracking technologies: We use cookies, web beacons, and similar tracking tools to improve your experience and gather analytics data. See Section 5 for details.
- Communications: If you contact us by email or phone, we retain records of that correspondence.
We do not collect sensitive personal data such as payment card numbers, government ID numbers, or health information.
2. How We Use Your Information
- To operate and improve our website
- To analyse traffic patterns and user behaviour via Google Analytics
- To respond to enquiries sent to us directly
- To comply with legal obligations
3. Legal Basis for Processing (GDPR)
For visitors from the European Economic Area (EEA) and United Kingdom, we process your data under the following legal bases:
- Consent: Where you have given clear consent (e.g. accepting cookies).
- Legitimate interests: For analytics and website improvement, where these interests are not overridden by your rights.
- Legal obligation: Where processing is required by law.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share data with:
- Google Analytics — for website traffic analysis (see Google's Privacy Policy)
- Hosting and infrastructure providers — solely for the purpose of operating the website
- Law enforcement or regulatory bodies — where required by applicable law
5. Cookies
We use the following types of cookies:
- Essential cookies: Necessary for the website to function correctly.
- Analytics cookies: Google Analytics (GA4) cookies (_ga, _ga_*) that help us understand how visitors interact with our site. These cookies collect anonymised data.
You can control cookies through your browser settings or by using a consent management tool. Disabling analytics cookies will not affect your ability to use this website. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
6. Data Retention
We retain analytics data in Google Analytics for 14 months (the default GA4 retention period). Email correspondence is retained for up to 2 years. We do not retain personal data beyond what is necessary for the purposes described in this policy.
7. Your Rights
Depending on your location, you may have the following rights:
- Right to access the personal data we hold about you
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restriction of processing
- Right to data portability
- Right to object to processing based on legitimate interests
- Right to withdraw consent at any time
To exercise any of these rights, please contact us at theteam@customersupport.care. We will respond within 30 days.
8. International Transfers
We are based in Thailand and operate websites serving visitors globally. By using this site, you acknowledge that your data may be processed in countries outside your own. Where required, we implement appropriate safeguards such as Standard Contractual Clauses for transfers from the EEA or UK.
9. Third-Party Links
Our site contains links to country-specific websites (Australia, Canada, Ireland, New Zealand, UK, USA). These sites operate under their own privacy policies. We are not responsible for the privacy practices of linked sites and encourage you to review their policies.
10. Children's Privacy
This website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
12. Contact Us
For any privacy-related questions or to exercise your rights, please contact:
- Email: theteam@customersupport.care
- Phone: (+66) 098 391 3877
- Address: Suite 66, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi, 76000, Thailand